FAQs & Troubleshooting
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54 Results
- 1Can I print from or scan to an Android™ Smartphone?
- 2Install PaperPort™ 12SE onto Windows 10.
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Can I print from or scan to an iPhone, iPod Touch or iPad?
- 5When I tried to scan the document, it is not fed properly and it jams or seems to feed from one side.
- 6How to identify your Operating System (OS).
- 7I do not have or lost the black and white calibration sheet.
- 8When I calibrate I get a "White-only" calibration message.
- 9I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 10Clean the scanner. (For Macintosh)
- 11The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 12Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 13Calibrate your scanner. (For Windows)
- 14Is my scanner compatible with Windows?
- 15The scanner is connected but it will not feed paper (For Macintosh)
- 16Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 17Install Presto!® BizCard® onto Windows 10.
- 18File size of the scanned document.
- 19I can no longer choose the program I want to use to scan a document. (For Windows)
- 20I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Items included in the original packaging.
- 23I cannot open the scanned document (For Windows).
- 24What scanning modes are available in DSmobileSCAN II?
- 25What is DSmobileSCAN II software?
- 26Can I scan a business card?
- 27Is my scanner compatible with Macintosh?
- 28What kind of software can I use with my scanner?
- 29When I press "Scan" in my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 30Uninstall the scanner driver (For Windows)
- 31Open the Control Panel (For Windows)
- 32Open "Scanners and Cameras" and Properties.
- 33Calibrate your scanner. (For Macintosh)
- 34What is the purpose of the PageManager 9 program?
- 35What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 36Change the words in a scanned document.
- 37I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 38I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 39Install the DSmobile Scan application. (For Windows users only)
- 40My scanned images have black lines running through them, blank spaces, or are just overall bad quality.
- 41Install the scanner driver (For Windows)
- 42My unit has no power.
- 43Scan a document in Windows 8 and Windows 10.
- 44Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 45Clean the scanner. (For Windows )
- 46Turn off the scanner.
- 47What paper sizes are available in DSmobileSCAN II?
- 48Clean the Plastic Feeding Sheet.
- 49Where is the battery located?
- 50I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
