FAQs & Troubleshooting
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306 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The paper comes out of the machine curled or wavy.
- 3Replace Drum
- 4Can I print from or scan to Android™ Smartphone?
- 5Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Adjust colour settings by using the custom setting in the printer driver
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Replace Parts
- 13Reset the network settings to the factory default (video instructions available)
- 14Wrong Paper Size
- 15Replace Belt
- 16Jam Tray 1 / Jam Tray 2
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18What is Brother iPrint&Scan?
- 19Can I use AirPrint with my Brother machine?
- 20The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 21The printer status is Offline or Paused.
- 22Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 23Jam Duplex
- 24Can I print from and scan to iPhone, iPod Touch and iPad?
- 25Print both sides of paper or a booklet automatically
- 26I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 27Jam Rear
- 28Jam Inside
- 29I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 30Replace Toner
- 31Turn the Toner Save mode on or off
- 32I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 33Offset image
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 35Out of Memory
- 36All one colour
- 37I cannot install Brother drivers on Debian 10 (Linux)
- 38I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 39What driver package format is supported by my Linux distribution?
- 40Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43Cover is Open appears on the LCD.
- 44When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 45Drum Error (Drum!)
- 46Load paper in the paper tray
- 47Delete print jobs from the print queue.
- 48Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50No Toner