FAQs & Troubleshooting
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183 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2Where can I download the latest P-touch Editor for Mac?
- 3I cannot print using FLe tape and get an error message.
- 4Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7I cannot print using a HSe cassette.
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9When I search for devices using the Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 10I cannot establish a connection using Wireless Direct.
- 11How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 12The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 13(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14Installing the software
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16How do I connect my printer via Wi-Fi?
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 19What is P-touch Library?
- 20Where can I find the printer's network settings, such as IP address?
- 21Where can I find my Brother printer's serial number?
- 22Attaching the Keyboard LCD Unit
- 23What iOS mobile application can I use?
- 24Where can I find the IP addresses of my computer and the printer?
- 25What Android™ mobile application can I use?
- 26I cannot connect my machine to the wireless network.
- 27Can I use the app with my iPad? (iPrint&Label)
- 28The tape does not cut well.
- 29P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 30I cannot print after updating the firmware or font data.
- 31I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Poor print quality when printing on narrow labels. (iPrint&Label)
- 34Where can I download Brother iPrint&Label? (iPrint&Label)
- 35Power Supply
- 36Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 37How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 38How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 39The top and base layers of the laminated tape are misaligned.
- 40How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 41Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 42I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 43Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 44How do I transfer label templates with P-touch Transfer Express?
- 45How do I reset network setting?
- 46My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 47Using the Printer Setting Tool (for Windows)
- 48How to delete the registry information and files related to the printer driver
- 49What is the Label List? (P-touch Editor 5.x for Windows)
- 50The display remains blank after turning on the power.