FAQs & Troubleshooting
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172 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using FLe tape and get an error message.
- 3I cannot print using a HSe cassette.
- 4I cannot establish a connection using Wireless Direct.
- 5Installing the software
- 6Where can I find the IP addresses of my computer and the printer?
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8What Android™ mobile application can I use?
- 9Where can I download the latest P-touch Editor for Mac?
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 12Where can I find my Brother printer's serial number?
- 13The tape does not cut well.
- 14How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 15The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 16When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 17Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 18What iOS mobile application can I use?
- 19Where can I find the printer's network settings, such as IP address?
- 20How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 21How do I clean / maintain my printer?
- 22I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 23Attaching the Keyboard LCD Unit
- 24How to install the rechargeable Li-ion battery (optional)
- 25How do I reset the network settings?
- 26How to create serialised tubes / labels
- 27How do I connect my printer via Wi-Fi?
- 28Poor print quality when printing on narrow labels. (iPrint&Label)
- 29When I search for devices using the Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 30The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32I cannot connect my machine to the wireless network.
- 33How do I transfer label templates with P-touch Transfer Express?
- 34Power Supply
- 35Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 36Can I check the printer's usage log?
- 37How can I print using Portrait? (iPrint&Label)
- 38I cannot print after updating the firmware or font data.
- 39Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 40Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 41What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 42How do I print multiple lines and how many lines can I print?
- 43How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 44I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 46How do I reset the printer to the default settings?
- 47Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 48How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 49I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 50How to charge the rechargeable Li-ion battery