FAQs & Troubleshooting
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PT-D800W
183 Results
1.
I cannot print using a HSe cassette.
2.
When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
3.
Installing the software
4.
I cannot print using FLe tape and get an error message.
5.
Where can I download the latest P-touch Editor for Mac?
6.
Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
7.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
8.
I cannot establish a connection using Wireless Direct.
9.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
10.
I cannot save a file downloaded from the Brother support website (For Windows)
11.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
12.
What iOS mobile application can I use?
13.
Where can I find the IP addresses of my computer and the printer?
14.
Where can I find the printer's network settings, such as IP address?
15.
How do I reset network setting?
16.
How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
17.
(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
18.
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
19.
P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
20.
Where can I find my Brother printer's serial number?
21.
When I search for devices using the Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
22.
Which label printers are compatible with iPrint&Label? (iPrint&Label)
23.
What Android™ mobile application can I use?
24.
How do I connect my printer via Wi-Fi?
25.
Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
26.
Where can I download Brother iPrint&Label? (iPrint&Label)
27.
Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
28.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
29.
How do I transfer label templates with P-touch Transfer Express?
30.
How to install the rechargeable Li-ion battery (optional)