For Windows:

Check the following Wireless Direct settings in Communication Settings in the Printer Setting Tool.

• Confirm that Enable Wireless Direct when wireless LAN is turned on is selected.

1. Open the Printer Setting Tool.

    

   • Refer to “Using the Printer Setting Tool (for Windows)”.
      
2. Click [Communication Settings].

    

   • The Communication Settings window appears.
      
3. Confirm that "Infrastructure and Wireless Direct" or "Wireless Direct" is selected for "Selected Interface" in Communication Settings in the [General] tab.
    

   
    

   • If not, select the check box and then click [Apply].
     
      

• Confirm that the Network Key (password) entered to your computer or mobile device is correct.

1. Confirm your printer's Network Key.

    

   1. Open the Printer Setting Tool.

       

      • Refer to “Using the Printer Setting Tool (for Windows)”.
         
   2. Click [Communication settings].

       

      • The Communication settings window appears.
         
   3. Confirm the "Network Key" in "Wireless Direct Settings" in the [Wireless Direct] tab.
      
      
       
2. Confirm the "Network Key" entered to your computer or mobile device (see your computer’s or mobile device's user’s guide for instructions).
    

• If the Network Key is different from that of your printer, enter the correct Network Key.
   

For Mac (D800W / E800W only):

Check the following Wireless Direct settings in the Printer Setting Tool.

• Confirm that "Wireless Direct" is set to "On".

1. Open the Printer Setting Tool.

    

   • Refer to “Using the Printer Setting Tool (for Mac)”.
2. Click [Wireless LAN] tab.

    

3. Confirm that "Wireless Direct" is set to "On".
    

   
    

   • If not, select "On" and then click [Apply].
     
      

• Confirm that the Network Key (password) entered to your computer or mobile device is correct.

1. Confirm your printer's Network Key.

    

   1. Open the Printer Setting Tool.

       

      • Refer to “Using the Printer Setting Tool (for Mac)”.
         
   2. Click the [Wireless LAN] tab.
   
   
   3. Confirm the "Network Key".
      
      
       
2. Confirm the Network Key entered to your computer or mobile device (see your computer’s or mobile device's user’s guide for instructions).
    

• If the Network Key is different from that of your printer, enter the correct Network Key.
   

If the issue continues, uninstall the printer driver and the software, and then reinstall them.