FAQs & Troubleshooting
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90 Results
- 1Document Jam
- 2"Multifeed detection" or "Multifeed Detection Error"
- 3The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 4What is Brother iPrint&Scan?
- 5Configuring frequently-used scan settings on your computer.
- 6Duplex (two-sided) scan
- 7The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 8Reset the Scheduled maintenance counter
- 9Replace Reverse Roller
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 11Cannot scan a long document.
- 12The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 15When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 16Replace Pick up roller
- 17Your Scanner cannot be detected on the Network during Installation
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21How to identify your Operating System (OS).
- 22Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24Can I print from or scan to Android™ Smartphone?
- 25Load Documents
- 26I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 27What do the LED indications mean?
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29Paper suitable for scanning
- 30Scan and save a document in PDF format for Windows (Scan to File)
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 33Clean the scanner
- 34Reset the network settings to the factory default.
- 35What is the default password for my Brother machine?
- 36The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 37Install BRAdmin Professional 3
- 38Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 41Check your machine's IP Address or Node Name
- 42On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 43In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 44"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 45Enable the Brother machine's network interface.
- 46Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 47Discover the MAC address of the Brother network card.
- 48Unusable Device
- 49The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 50Service Call