FAQs & Troubleshooting
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105 Results
- 1How do I setup my ADS scanner to Scan to Network, without getting “Sending Error” or “Submit Error” message?
- 2Multifeed
- 3What is Brother iPrint&Scan?
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Configuring frequently-used scan settings on your computer.
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod Touch and iPad?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 10Easy Scan to E-mail
- 11When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 12Document Jam/ Too Long
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 15Replace Parts
- 16How to identify your Operating System (OS).
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18Duplex (two-sided) scan
- 19What driver package format is supported by my Linux distribution?
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Replace Roller
- 22Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 23I cannot install Brother drivers on Debian 10 (Linux)
- 24Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 25Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 26Replace Pad
- 27Changing scan settings in ControlCenter.
- 28Discover the MAC address of the Brother network card
- 29Cover is Open
- 30Reset the network settings to the factory settings
- 31What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 32The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 33Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard in the Brother installer application
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35Unusable Device
- 36Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 37Clean the Pick-up Roller
- 38Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Unable to Scan XX
- 41I cannot scan from my computer via network. (For Windows)
- 42Open "Scanners and Cameras" and Properties.
- 43The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45A horizontal line appears at the top of the scanned image.
- 46Verify the Brother machine connected to the Wired Network (For Macintosh)
- 47Paper suitable for scanning
- 48Install Presto!® BizCard® onto Windows 10.
- 49Clean the Separation Pad
- 50I cannot scan from my computer via network. (For Macintosh)