FAQs & Troubleshooting
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105 Results
- 1How do I setup my ADS scanner to Scan to Network, without getting “Sending Error” or “Submit Error” message?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Can I print from and scan to iPhone, iPod Touch and iPad?
- 4What is Brother iPrint&Scan?
- 5Reset the network settings to the factory settings
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 7Can I print from or scan to Android™ Smartphone?
- 8Replace Roller
- 9Replace Parts
- 10Changing scan settings in ControlCenter.
- 11The LCD displays an error code when I use the Web icon (Brother Web Connect).
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13How to identify your Operating System (OS).
- 14Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 15Duplex (two-sided) scan
- 16Unusable Device
- 17Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 18Easy Scan to E-mail
- 19What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 20Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 21Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Configuring frequently-used scan settings on your computer.
- 24Multifeed
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26Paper suitable for scanning
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28Printing / Scanning with a mobile device
- 29Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 30When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 31Replace Pad
- 32Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard in the Brother installer application
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34Discover the MAC address of the Brother network card
- 35Cover is Open
- 36I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires authentication for the SMTP server, I am not able to use this function anymore.
- 37Document Jam/ Too Long
- 38I cannot scan from my computer via network. (For Macintosh)
- 39I cannot scan from my computer via network. (For Windows)
- 40In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 41Clean the scanner
- 42I cannot install Brother drivers on Debian 10 (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46A horizontal line appears at the top of the scanned image.
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48Scan and save documents to Android™ mobile devices using my Brother machine.
- 49What is Brother Web Connect?
- 50Check the IP addresses of your PC and the Brother machine