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FAQs & Troubleshooting |
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Updated:18/09/2020
These are the most viewed FAQs, ranked by popularity.
- 1.How do I setup my ADS scanner to Scan to Network, without getting “Sending Error” or “Submit Error” message?
- 2.Document Jam/ Too Long
- 3.Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 4.The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
- 5.When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
Information
- Windows 10 Compatibility
If you upgrade from Windows 7 or Windows 8.1 to Windows 10, some features of the installed drivers and software may not work correctly. Please uninstall all drivers and software in Windows 7 or Windows 8.1 before upgrading to Windows 10. - Click here to find possible solutions for common error messages.
