FAQs & Troubleshooting
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105 Results
- 51Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 52Uninstall Scan-key-tool. (Linux)
- 53Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 54The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 55Scanning with the Cloud
- 56Paper suitable for scanning
- 57I cannot scan from my computer via network. (For Windows)
- 58Cover is Open
- 59What is WPA-PSK/ WPA2-PSK and TKIP, AES?
- 60In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 61Important points for specifying the scan area (Linux)
- 62Verify the Brother machine connected to the Wired Network (For Macintosh)
- 63Verify the Brother machine is connected to the Wired Network (For Windows)
- 64Clean the Pick-up Roller
- 65The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 66The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 67Clean the Separation Pad
- 68I cannot connect my machine to the wireless network.
- 69Install PaperPort™ 12SE onto Windows 10.
- 70Open the Control Panel (For Windows)
- 71I cannot scan from my computer via network. (For Macintosh)
- 72What type(s) of connections can I use with my Brother machine and a wireless network?
- 73What is Ad-hoc mode?
- 74Uninstall the scanner driver. (Linux)
- 75Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 76On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 77Check the IP addresses of your PC and the Brother machine
- 78I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 79What is Infrastructure mode?
- 80Scan a document in Windows 8 and Windows 10.
- 81Check your machine's IP Address or Node Name
- 82I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 83I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 84Windows 10 Support Information
- 85Clean the scanner
- 86I get a TS error when trying to scan on a wireless network.
- 87I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 88Scan and save documents to Android™ mobile devices using my Brother machine.
- 89Setting up the Web icon (Brother Web Connect) function.
- 90A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 91The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 92Open "Scanners and Cameras" and Properties.
- 93What is WEP?
- 94When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 95"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 96Printing / Scanning with a mobile device
- 97I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 98Check the firmware version.
- 99I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 100Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)