FAQs & Troubleshooting
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210 Results
- 10116/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 10216/11/2015Can I print on transparencies e.g. for overhead projectors?
- 10316/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 10416/11/2015The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 10513/10/2015What is Infrastructure mode?
- 10613/10/2015What is Ad-hoc mode?
- 10713/10/2015Sometimes the wireless network connection is lost (disabled).
- 10813/10/2015I cannot use the "Modules Update" button on Web BRAdmin.
- 10913/10/2015In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 11024/09/2015Print a Printer Settings page
- 11124/09/2015I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 11224/09/2015Can I buy any MICR toner?
- 11311/09/2015What type(s) of connections can I use with my Brother machine and a wireless network?
- 11411/09/2015Print a web page from iPrint&Scan when using an Android™ mobile device.
- 11517/08/2015Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11617/08/2015Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 11717/08/2015Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 11810/06/2015The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 11909/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 12009/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12109/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12208/04/2015I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12330/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12430/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 12530/09/2014Jam Rear
- 12630/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12722/09/2014Jam Tray 1
- 12819/09/2014Out of Memory
- 12917/09/2014Clean the paper pick-up roller
- 13017/09/2014Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 13116/09/2014How can I configure my machine in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 13202/09/2014What is Network Shared printing?
- 13327/08/2014Print on envelopes, labels or thick paper from the Manual feed slot
- 13423/07/2014Print the Network Configuration List
- 13528/05/2014WT Box End Soon
- 13613/05/2014Check the firmware version.
- 13713/05/2014Verify the Brother machine connected to the Wired Network (For Macintosh)
- 13828/11/2013The printer prints unexpectedly or it prints random data
- 13927/11/2013Carry out calibration to improve the colour density
- 14027/11/2013How do I adjust the print position of each colour?
- 14105/11/2013Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14205/11/2013Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14306/09/2013Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 14423/08/2013How do I replace the Belt Unit?
- 14523/08/2013How do I replace the Waste toner box?
- 14622/08/2013How do I clean the Drum Unit?
- 14722/08/2013How can I clean the corona wire of the drum unit?
- 14821/08/2013"JAM INSIDE" error appears on the LCD.
- 14920/08/2013Replace Toner
- 15008/05/2013Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?