FAQs & Troubleshooting
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Latest |
343 Results
- 116/04/2025Scan a document using Brother iPrint&Scan. (macOS only)
- 216/04/2025Where can I download Brother iPrint&Scan application for Mac?
- 316/04/2025I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 416/04/2025I cannot print from my computer via USB.
- 515/04/2025I can print but cannot scan via network. (For Mac)
- 605/02/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 713/12/2024How to identify your Operating System (OS).
- 828/11/2024I cannot install the printer driver or print in Windows 11.
- 924/10/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 1015/10/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 1119/06/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 1205/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 1314/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1431/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1518/01/2024Send a PC-FAX
- 1604/01/2024Easy Scan to E-mail
- 1717/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1808/11/2023How to scan a document from a Windows application?
- 1929/08/2023Verify if the Brother machine has a dial tone.
- 2025/08/2023How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 2110/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2227/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 2327/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2408/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2506/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2606/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2701/06/2023Add your Brother machine with AirPrint (macOS)
- 2801/06/2023Delete print jobs from the print queue.
- 2910/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 3007/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3107/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 3227/03/2023"Offline" appears on the Status Monitor.
- 3327/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3427/03/2023Change the printer driver settings (Windows/macOS)
- 3527/03/2023The printer status is Offline or Paused.
- 3624/03/2023Open the Status Monitor
- 3724/03/2023Use the NewSoft CD Labeler software on a Windows computer.
- 3824/03/2023Print an image from my Windows computer onto a printable disc.
- 3917/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 4017/03/2023I can print but cannot scan via network. (For Windows)
- 4117/03/2023Open the "Scanners and Cameras" and Properties.
- 4215/02/2023Protect your Brother machine against unauthorised access over the network
- 4315/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4414/02/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 4514/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 4614/02/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 4714/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 4814/02/2023Set up a Group for Broadcasting faxes.
- 4914/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 5019/12/2022Cannot Detect Ink Volume