FAQs & Troubleshooting
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382 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Paper Jam
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5How do I load envelopes into my machine?
- 6No Paper Fed
- 7Can I transfer faxes to the PC when my machine has a mechanical problem?
- 8Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 9How do I load paper?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11The printer status is Offline or Paused.
- 12Preview the faxes I receive before I print them.
- 13Add your Brother machine with AirPrint (macOS)
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Set up my Brother machine to forward the received faxes to another location.
- 18Replace Ink
- 19Connect your Brother machine to your mobile device via a wireless router or access point.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Improve poor print quality.
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24"Offline" appears on the Status Monitor.
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Unable to Print 3X
- 27How do I know which receive mode to select?
- 28No Ink Cartridge
- 29Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31Enable the Brother machine's network interface.
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 35The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Out of Fax Memory
- 38Loading paper in the manual feed slot.
- 39Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 40Unable to Scan AX
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42How many times will my Brother machine automatically redial a number?
- 43Change the number of times my Brother machine rings before it answers.
- 44How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 45Receive faxes when the Brother machine is in Manual Mode.
- 46I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 47Cover is Open
- 48Document Jam
- 49I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 50Send a PC-FAX
