FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3What is Brother iPrint&Scan?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5When I print, the pages are smudged with ink.
- 6Replace Ink
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 11Change the number of times my Brother machine rings before it answers.
- 12Can I use voice mail on the same line as my Brother machine?
- 13Paper Jam
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 16One or more of my colors are not printing (blank).
- 17How do I load paper?
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19The printer status is Offline or Paused.
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24How do I know which side up my photo paper should be in the tray?
- 25Document Jam
- 26How do I load envelopes into my machine?
- 27Protect your Brother machine against unauthorised access over the network
- 28Connect your Brother machine to your mobile device via a wireless router or access point.
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33How do I factory reset the network settings?
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36Change the printer driver settings (Windows/macOS)
- 37No Paper Fed
- 38Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 42How to identify your Operating System (OS).
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44What driver package format is supported by my Linux distribution?
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46Delete print jobs from the print queue.
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49How many times will my Brother machine automatically redial a number?
- 50Paper jams or ink trace (smudges) occur when feeding A3 paper.