FAQs & Troubleshooting
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387 Results
- 1Replace Ink
- 2Paper Jam
- 3Connect your Brother machine to your mobile device via a wireless router or access point.
- 4Ink Low
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6"Offline" appears on the Status Monitor.
- 7How to identify your Operating System (OS).
- 8Download a file from the "Downloads" section and save it to Windows 10 computer.
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10Wrong Paper Size
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Document Jam
- 14One or more of my colors are not printing (blank).
- 15How do I load envelopes into my machine?
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Change the printer driver settings (Windows/macOS)
- 18Open the Control Panel (For Windows)
- 19Load A3 or ledger paper and program my Brother machine to print on it.
- 20Can I print from or scan to Android™ Smartphone?
- 21Cover is Open
- 22I cannot install Brother drivers on Debian 10 (Linux)
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24The printer status is Offline or Paused.
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26No Paper Fed
- 27What driver package format is supported by my Linux distribution?
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-xxxxxxxx) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Print using only the black ink cartridge when the Color cartridges have run out.
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39How do I load paper?
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Make copies on Ledger paper?
- 42Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 43Ink Absorber Full
- 44Unable to Print 3X
- 45The edge of glossy paper is smudged.
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47Unable to Print XX
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 50Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
