FAQs & Troubleshooting

FAQs & Troubleshooting


These are the most viewed FAQs, ranked by popularity.

  1. 1.Ink Low
  2. 2.How to identify your Operating System (OS).
  3. 3.Replace Ink
  4. 4.Paper Jam
  5. 5.Ink Absorber Full




  • Windows 10 Compatibility
    If you upgrade from Windows 7 or Windows 8.1 to Windows 10, some features of the installed drivers and software may not work correctly. Please uninstall all drivers and software in Windows 7 or Windows 8.1 before upgrading to Windows 10.
  • Click here to find possible solutions for common error messages.