FAQs & Troubleshooting
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363 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2What is Brother iPrint&Scan?
- 3Printouts have wrinkles.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Spots are printed at 75mm.
- 6Can I print from or scan to Android™ Smartphone?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8Nothing is printed on the page or some colors are missing.
- 9Adjust color settings by using the custom setting in the printer driver
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The printer status is Offline or Paused.
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 19I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "error code=8" appears at the end of the configuration using Web Based Management, or "Server Time-out" error message appears on the LCD. What should I do?
- 20Printouts have toner scatter or toner stain.
- 21Duplex (two-sided) scan
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 25What driver package format is supported by my Linux distribution?
- 26Pre-Required Procedures (Linux)
- 27Scan and save a document in PDF format (Scan to File)
- 28I cannot send a fax using PC-FAX (Windows 10)
- 29I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 30Tips for copy/scanning and preventing document jams
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Colored lines appear across the page.
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34How do I improve the color density? (Print Calibration)
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 38Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 39Colors are light or unclear on the whole page.
- 40How do I turn off/on the Toner Save Mode?
- 41How to identify your Operating System (OS).
- 42I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 43I'm using Macintosh. What is the PreScan option used for?
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 47The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49Can I use voice mail on the same line as my Brother machine?
- 50How do I clear the message "Jam MP Tray" from the LCD display?