FAQs & Troubleshooting
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371 Results
- 1Duplex (two-sided) scan
- 2Replace the drum unit. (With Video Instructions)
- 3Replace the drum unit.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Pre-Required Procedures (Linux)
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 8I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 9The error message "xxxx cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 10I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 11I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 12How to identify your Operating System (OS).
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14White lines or bands or ribbing appear across the page.
- 15Colors are light or unclear on the whole page.
- 16I cannot use ControlCenter3 because it shows nothing after it is launched (Windows).
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Can I print on transparencies e.g. for overhead projectors?
- 20How do I use the "Print to file" feature?
- 21How do I replace the waste toner box? (With Video Instructions)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Enable the Brother machine's network interface.
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 28Can I use AirPrint with my Brother machine?
- 29When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 30When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Scan and save a document in PDF format (Scan to File)
- 33Can I use voice mail on the same line as my Brother machine?
- 34Can I connect to the Active Directory server using the LDAP feature?
- 35How do I replace the belt unit? (With Video Instructions)
- 36How do I clear the message "Jam Rear" from the LCD display?
- 37White streaks or bands appear down the page.
- 38Why are the faxes I send always received with a black vertical line down the page?
- 39I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 40Color around the edge of printing is incorrect.
- 41I cannot print over a network using the XML Paper Specification Printer Driver.
- 42Open the Control Panel (For Windows)
- 43The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Can I print from or scan to Android™ Smartphone?
- 50Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
