FAQs & Troubleshooting
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337 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6Scan and save a document in PDF format (Scan to File)
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10What is Brother iPrint&Scan?
- 11Is my Brother machine compatible with Windows Vista?
- 12What driver package format is supported by my Linux distribution?
- 13Can I use voice mail on the same line as my Brother machine?
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18How to identify your Operating System (OS).
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20Replace Ink
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Where can I get FaceFilter Studio and what can I do with this application?
- 23How do I know which side up my photo paper should be in the tray?
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25How do I load envelopes into my machine?
- 26I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 27One or more of my colors are not printing (blank). What can I do?
- 28The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 29Pre-Required Procedures (Linux)
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33Can third party ink be used to refill the ink cartridges?
- 34When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 35Where is the USB port on the machine?
- 36I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 37I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 40When I print, the pages are smudged with ink. What should I do?
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 49Paper Jam
- 50I'm using Macintosh. What is the PreScan option used for?