FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7What is Brother iPrint&Scan?
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12I cannot print using my Brother machine on a wireless network (Mac)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Configure a cover page for PC-FAX.
- 15One or more of my colors are not printing (blank). What can I do?
- 16Forward a fax to another fax machine when my machine has a mechanical problem.
- 17When I print, the pages are smudged with ink. What should I do?
- 18Can I confirm that the FAX was sent correctly?
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 21Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24What driver package format is supported by my Linux distribution?
- 25Pre-Required Procedures (Linux)
- 26Can I use voice mail on the same line as my Brother machine?
- 27How do I load envelopes into my machine?
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Delete print jobs from the print queue.
- 31Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Can I transfer faxes to the PC when my machine has a mechanical problem?
- 36Why doesn't the machine answer when receiving a call?
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 39"Offline" appears on the Status Monitor.
- 40When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 41I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 42Enable the Brother machine's network interface.
- 43Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 44Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Change the printer driver settings (Windows/macOS)
- 47How many times will my Brother machine automatically redial a number?
- 48How do I know which side up my photo paper should be in the tray?
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Scan and save a document in PDF format (Scan to File)