FAQs & Troubleshooting
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342 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Wireless setup is requesting a WPS PIN to complete the setup
- 5I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8The printer status is Offline or Paused.
- 9How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11Replace Ink
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Stop my Brother machine from automatically redialing a number.
- 14I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19Cannot print after a Windows 10 update (June 2020)
- 20Enable the Brother machine's network interface.
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Configure a cover page for PC-FAX.
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 25Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 26Where can I get FaceFilter Studio and what can I do with this application?
- 27When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 29Is there a way to view how much ink is remaining?
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32I cannot make borderless prints.
- 33How to identify your Operating System (OS).
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Delete numbers stored in my Brother machine's Caller ID History.
- 36Locate files scanned with ControlCenter2 (For Macintosh)
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 40Which E-mail packages are compatible with ControlCenter3?
- 41Forward a fax to another fax machine when my machine has a mechanical problem.
- 42What is Distinctive Ring and how do I program it?
- 43Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 44What is the "Station ID" and how do I set it?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Scan using XSane or GIMP (Linux)
- 49Delete a network scanner entry. (Linux)
- 50I get a TS error when trying to print on a wireless network.