FAQs & Troubleshooting
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205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Can the network printer be setup both wired and wireless at the same time?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5The printer status is Offline or Paused.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Change the printer driver settings (Windows/macOS)
- 8I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 9How to identify your Operating System (OS).
- 10I'm using Windows 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 11Printouts (envelopes) have creases.
- 12Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 13Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 14Can I print from or scan to Android™ Smartphone?
- 15Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 16What driver package format is supported by my Linux distribution?
- 17Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 18How do I factory reset the print server?
- 19Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 20The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 23Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
- 24Printouts have a curl or wave.
- 25Printouts have wrinkles or creases.
- 26How do I disable the APIPA protocol?
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 29I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 30The paper is skewed when it's printed.
- 31What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 32What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 33I cannot connect to the print server using my web browser. What should I do?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Download a file from the "Downloads" section and save it to Windows 10 computer.
- 36I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 37I cannot install Brother drivers on Debian 10 (Linux)
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 41I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 42Print a web page from iPrint&Scan when using an Android™ mobile device.
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44Discover the MAC address of the Brother network card
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working. What should I do?
- 47I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003/2008 IPP. What should I do ?
- 48How do I clear Jam Rear/ Duplex?
- 49What are the expected yields of the consumables?
- 50What is the recommended paper?
