FAQs & Troubleshooting
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204 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 4Printouts (envelopes) have creases.
- 5What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 6How do I factory reset the print server?
- 7Can the network printer be setup both wired and wireless at the same time?
- 8I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 9Printouts have a curl or wave.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12How to identify your Operating System (OS).
- 13Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 15What is Brother iPrint&Scan?
- 16The paper is skewed when it's printed.
- 17How can I change the printer settings?
- 18How do I disable the APIPA protocol?
- 19The printer status is Offline or Paused.
- 20Use the Universal Printer Driver for PCL
- 21Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
- 22What can happen if the wrong paper is used in your machine.
- 23What is the recommended paper?
- 24What driver package format is supported by my Linux distribution?
- 25Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 26Can I print from or scan to Android™ Smartphone?
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 29The printed letters are slanted, positioned incorrectly.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33My Brother machine misfeeds paper.
- 34How do I clear Jam Rear/ Duplex?
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39I cannot print from my computer via network. (For Windows)
- 40Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 41What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 42Printouts have wrinkles or creases.
- 43Lines appears across the page.
- 44I get a TS error when trying to print on a wireless network.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50Can I print from and scan to iPhone, iPod touch and iPad?
