FAQs & Troubleshooting
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- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 3Can I print from or scan to Android™ Smartphone?
- 4Printouts have a curl or wave.
- 5Print a web page from iPrint&Scan when using an Android™ mobile device.
- 6Important points you need to confirm before configuring your Brother machine for a wireless network.
- 7The printer status is Offline or Paused.
- 8Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 9How do I clear Jam Rear/ Duplex?
- 10Printouts (envelopes) have creases.
- 11How do I factory reset the print server?
- 12How do I install additional memory?
- 13Printouts are with gray background.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 21Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 22How do I clean the paper pick-up roller?
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 24Can the network printer be setup both wired and wireless at the same time?
- 25What is WEP?
- 26I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 27Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
- 28How can I change the printer settings?
- 29Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 30Print overrun
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32How can I clean the corona wire of the drum unit?
- 33Can I print from DOS applications?
- 34What can happen if the wrong paper is used in your machine.
- 35What is the recommended paper?
- 36Print on labels and envelopes from the MP tray.
- 37How do I clear paper jams?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Verify the Brother machine connected to the Wireless Network (For Windows)
- 40What is Brother iPrint&Scan?
- 41Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 45I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 46I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 47Memory full
- 48How do I clear Jam MP Tray/ Tray1/ Tray2/ Tray3/ Inside?
- 49How can I clean the inside of the printer?
- 50Black toner marks appear across the page.