FAQs & Troubleshooting
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87 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4The printer status is Offline or Paused.
- 5When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 6Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8How to identify your Operating System (OS).
- 9Can I print from or scan to Android™ Smartphone?
- 10The printer prints unexpectedly or it prints garbage.
- 11What can happen if the wrong paper is used in your machine.
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13The printed letters are slanted, positioned incorrectly.
- 14Windows 10 Support Information
- 15Delete print jobs from the print queue.
- 16Open the Control Panel (For Windows)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Change the printer driver settings (Windows/macOS)
- 20My Brother machine misfeeds paper.
- 21When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 22The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 23Printouts have wrinkles or creases.
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 26What is the printable area per page?
- 27Can I buy any MICR toner?
- 28Check the firmware version.
- 29I cannot print from my computer via USB.
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31The printer does not feed paper from the manual feed slot.
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33Printouts have toner specks.
- 34White lines appears down the page.
- 35Printouts are with gray background.
- 36I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 37How do I cancel print jobs using the printer control panel?
- 38Where do I find the complete User's Guide?
- 39Vertical black lines appear on the printout.
- 40Cannot print after a Windows 10 update (June 2020)
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42What is the difference between the toner cartridge and the drum unit?
- 43I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 44I recently installed the bundled or a new toner cartridge and I don't think I got the full yield from the toner.
- 45I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47Windows 7 Support Information
- 48The paper is skewed when it's printed.
- 49The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 50The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.