FAQs & Troubleshooting
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Popular |
87 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3What kind of paper can I use?
- 4What is the printable area per page?
- 5Windows 10 Support Information
- 6Delete print jobs from the print queue.
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8How to identify your Operating System (OS).
- 9Can I print from or scan to Android™ Smartphone?
- 10Change the printer driver settings (Windows/macOS)
- 11The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 12Printouts have a curl or wave.
- 13Printouts have wrinkles or creases.
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15What is the recommended paper?
- 16I cannot print from my computer via USB.
- 17Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 18How can I clean the corona wire of the drum unit?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Check the firmware version.
- 21What is the difference between the toner cartridge and the drum unit?
- 22I recently installed the bundled or a new toner cartridge and I don't think I got the full yield from the toner.
- 23The paper is skewed when it's printed.
- 24The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.
- 25When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 26How do I print a Test page?
- 27Drum Life End Soon
- 28Lines appears across the page.
- 29Replace the drum unit.
- 30What can happen if the wrong paper is used in your machine.
- 31I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33How do I print envelopes from the manual feed slot in Windows applications?
- 34How can I activate/deactivate the Toner Save Mode?
- 35I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 36When I print, marks or stains appears on the left, right or both sides of the page. The mark consistently repeats vertically down the printed page. What is the cause of this problem? How can I fix this problem?
- 37After I installed Sun JavaVM, some applications will not work correctly.
- 38Black toner marks appear across the page.
- 39White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 40White lines appears down the page.
- 41What do the LED indications mean?
- 42Printouts are with gray background.
- 43Can I buy any MICR toner?
- 44Replace the toner cartridge
- 45The image is ghosted.
- 46Vertical black lines appear on the printout.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Cannot print after a Windows 10 update (June 2020)
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50Open the Control Panel (For Windows)
