FAQs & Troubleshooting
 |
Popular |
88 Results
- 1The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 2How to identify your Operating System (OS).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Change the printer driver settings (Windows/macOS)
- 5What kind of paper can I use?
- 6What can happen if the wrong paper is used in your machine.
- 7What is the printable area per page?
- 8Replace the toner cartridge
- 9Uninstall the drivers. (Mac OS X 10.6 or greater)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Can I print from or scan to Android™ Smartphone?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Printouts have a curl or wave.
- 14Printouts have wrinkles or creases.
- 15What do the LED indications mean?
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 18After I installed Sun JavaVM, some applications will not work correctly.
- 19White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Windows 10 Support Information
- 22Delete print jobs from the print queue.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24What is the difference between the toner cartridge and the drum unit?
- 25I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 26I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 27The printer status is Offline or Paused.
- 28When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 29When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 30The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 31Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33What are the expected yields of the consumables?
- 34What is the recommended paper?
- 35How can I activate/deactivate the Toner Save Mode?
- 36Cannot print after a Windows 10 update (June 2020)
- 37A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39I cannot print from my computer via USB.
- 40Windows 7 Support Information
- 41Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 42My Brother machine misfeeds paper.
- 43The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.
- 44In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 45The printer does not feed paper from the manual feed slot.
- 46When I print, marks or stains appears on the left, right or both sides of the page. The mark consistently repeats vertically down the printed page. What is the cause of this problem? How can I fix this problem?
- 47How do I print a Test page?
- 48Drum Life End Soon
- 49Printouts have toner specks.
- 50Black toner marks appear across the page.
