FAQs & Troubleshooting
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87 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4How to identify your Operating System (OS).
- 5When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 6Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Can I print from or scan to Android™ Smartphone?
- 9The printer status is Offline or Paused.
- 10What can happen if the wrong paper is used in your machine.
- 11What is the recommended paper?
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15The printed letters are slanted, positioned incorrectly.
- 16Windows 10 Support Information
- 17The printer prints unexpectedly or it prints garbage.
- 18The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 19The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 20Printouts have a curl or wave.
- 21Printouts have wrinkles or creases.
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Can I buy any MICR toner?
- 24Cannot print after a Windows 10 update (June 2020)
- 25Delete print jobs from the print queue.
- 26Open the Control Panel (For Windows)
- 27What is the difference between the toner cartridge and the drum unit?
- 28I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Change the printer driver settings (Windows/macOS)
- 31The paper is skewed when it's printed.
- 32The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 33Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 34My Brother machine misfeeds paper.
- 35When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 38How can I clean the corona wire of the drum unit?
- 39What are the expected yields of the consumables?
- 40What is the printable area per page?
- 41Where do I find the complete User's Guide?
- 42How can I activate/deactivate the Toner Save Mode?
- 43Check the firmware version.
- 44The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 45I cannot print from my computer via USB.
- 46I recently installed the bundled or a new toner cartridge and I don't think I got the full yield from the toner.
- 47The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.
- 48The printer does not feed paper from the manual feed slot.
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50Printouts have toner specks.