FAQs & Troubleshooting
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133 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 3What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 4Delete print jobs from the print queue.
- 5Change the printer driver settings (Windows/macOS)
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7Can I reduce the size of a received fax on this machine?
- 8Pre-Required Procedures (Linux)
- 9How to identify your Operating System (OS).
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 12I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 13I'm using Windows®. Print speed is too slow. What can I do?
- 14The downloaded driver's name is different from my machine's name. (Linux)
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Why doesn't the machine answer when receiving a call?
- 17Can I confirm that the FAX was sent correctly?
- 18Why can't I print when an ink cartridge is empty?
- 19Large characters are printed incorrectly. (Linux)
- 20Print command (cupswrapper) (Linux)
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 23How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 24I am experiencing problems sending a fax, what can I do?
- 25I cannot install the driver when using the Driver Install Tool. (Linux)
- 26Configure and use PC-FAX (CUPS) (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 29All print jobs are aborted and nothing is printed. (Linux)
- 30I am unable to print from a client PC to a printer on a print server. (Linux)
- 31To install the printer driver easily using a tool. (Linux)
- 32I want to print using CUPS while keeping SELinux enabled. (Linux)
- 33Can I print from or scan to Android™ Smartphone?
- 34I cannot print from my computer via USB.
- 35How do I clear a Machine Error 41, ME41 from the display?
- 36When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 37Clear the paper jam or printer jam.
- 38I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 39Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 40How can I re-install the drivers?
- 41What does "COMM.ERROR" on the LCD display mean?
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44Can I still receive faxes or calls when the machine is switched off?
- 45When I print images, the quality is not good (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50Uninstall printer drivers (Linux)