FAQs & Troubleshooting
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133 Results
- 1I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 2Can I reduce the size of a received fax on this machine?
- 3What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Delete print jobs from the print queue.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Can I confirm that the FAX was sent correctly?
- 9What driver package format is supported by my Linux distribution?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Functions supported in the Windows 7 built-in drivers
- 14"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 15How to identify your Operating System (OS).
- 16Change the printer driver settings (Windows/macOS)
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19Why doesn't the machine answer when receiving a call?
- 20My FAX/MFC will not Dial. Why?
- 21I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 22The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 23I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27Can I still receive faxes or calls when the machine is switched off?
- 28I cannot install the driver when using the Driver Install Tool. (Linux)
- 29I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 30All print jobs are aborted and nothing is printed. (Linux)
- 31Pre-Required Procedures (Linux)
- 32A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 33When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 34Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 35How do I clean the Scanner to improve the copy or fax quality?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37To install the printer driver easily using a tool. (Linux)
- 38Is my Brother machine compatible with third party print servers?
- 39How do I clear the message "Check Paper" from my Brother machine's LCD?
- 40In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 41How do I clear a Machine Error 41, ME41 from the display?
- 42How can I clear the "INK EMPTY" message?
- 43Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 44How do I program the date and time?
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47Large characters are printed incorrectly. (Linux)
- 48Verify if the Brother machine has a dial tone
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?