FAQs & Troubleshooting
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62 Results
- 1How to identify your Operating System (OS).
- 2Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 4When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Install the built-in drivers (For Windows 8 or later)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Download a file from the "Downloads" section and save it to Windows 10 computer.
- 9I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 10Install the scanner driver (For Windows)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Windows 8 Support Information
- 13I do not have or lost the black and white calibration sheet.
- 14Calibrate your scanner. (For Macintosh)
- 15Turn off the scanner.
- 16What is DSmobileSCAN II software?
- 17Is my scanner compatible with Windows?
- 18I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 19The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 20The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 21Can I print from or scan to Android™ Smartphone?
- 22Windows 8.1 Support Information
- 23Items included in the original packaging.
- 24Open the "Scanners and Cameras" and Properties.
- 25I cannot open the scanned document (For Windows).
- 26Calibrate your scanner. (For Windows)
- 27What scanning modes are available in DSmobileSCAN II?
- 28I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 29I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 30Insert documents for scanning.
- 31I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 32Install the DSmobile Scan application. (For Windows users only)
- 33My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 34I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 35Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 36Scan a document in Windows 8 or later.
- 37Clean the scanner. (For Macintosh)
- 38Clean the scanner. (For Windows )
- 39I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 40Install PaperPort™ 12SE onto Windows 10.
- 41Open the Control Panel (For Windows)
- 42Install PaperPort™ 12SE onto Windows 8.
- 43I cannot open the scanned document (For Macintosh).
- 44File size of the scanned document.
- 45What paper sizes are available in DSmobileSCAN II?
- 46Clean the Plastic Feeding Sheet.
- 47I can no longer choose the program I want to use to scan a document. (For Windows)
- 48Can I scan a business card?
- 49Does this unit have any internal memory that will allow me to recall an image later if I am at another computer?
- 50What is the purpose of the PageManager 9 program?
