FAQs & Troubleshooting
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248 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5What driver package format is supported by my Linux distribution?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I'm using Macintosh. What is the PreScan option used for?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The printer status is Offline or Paused.
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Functions supported in the Windows 7 built-in drivers
- 14When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 15When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 16Can I print from or scan to Android™ Smartphone?
- 17Scan and save a document in PDF format (Scan to File)
- 18When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 19When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 20My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 21How do I know the current network configuration?
- 22I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 23I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 24Windows 10 Support Information
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 28Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 29I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 30Can I print using only the black ink cartridge when the Color cartridges have run out?
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 33I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 34How to scan a document from a Windows application?
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36Verify the Brother machine connected to the Wired Network (For Windows)
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 41Why is it necessary for my machine to go through regular cleaning cycles?
- 42I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 43I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 44I'm unable to access the memory (media) card in the media slot. What can I do?
- 45Cannot print after a Windows 10 update (June 2020)
- 46The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 47Large characters are printed incorrectly. (Linux)
- 48I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 49When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 50Install the built-in drivers (For Windows 8 and Windows 10)