FAQs & Troubleshooting
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384 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Belt
- 3Load paper in the paper tray
- 4Can I print from or scan to Android™ Smartphone?
- 5Carry out calibration to improve the color density
- 6Wrinkle
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Curled or wavy
- 10What driver package format is supported by my Linux distribution?
- 11I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 12Offset image
- 13Color misregistration
- 14Toner scatter or toner stain
- 15Replace WT Box
- 16White lines, bands or ribbing across the page
- 17Colored streaks or bands down the page
- 18What is Brother iPrint&Scan?
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21How do I know which receive mode to select?
- 22Condensation
- 23The printer status is Offline or Paused.
- 24Clean the inside of the machine (video instructions available)
- 25White streaks or bands down the page
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 28Store numbers on my Brother machine for easy dialing from the control panel.
- 29Envelope creases
- 30When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 31Uneven density appears periodically across the page.
- 32Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 33Jam Inside
- 34Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 35White spots or hollow print
- 36Completely blank or some colors are missing.
- 37I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 38Nothing shows up on the machine's display after installing additional memory.
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40Discover the MAC address of the Brother network card
- 41No Toner
- 42Store numbers on my Brother machine for easy dialing from the PC.
- 43Reset the network settings to the factory default
- 44Install the optional lower tray
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 50Scan Unable xx