FAQs & Troubleshooting
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MFC-9970CDW
384 Results
1.
Load paper in the paper tray
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
Replace Belt
4.
Reset the network settings to the factory default (video instructions available)
5.
Carry out calibration to improve the color density
6.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
7.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
8.
Adjust color settings by using the custom setting in the printer driver
9.
Color misregistration
10.
Can I print from or scan to Android™ Smartphone?
11.
Document Jam
12.
Reset the network settings to the factory default
13.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
14.
Offset image
15.
Replace Parts
16.
The printer status is Offline or Paused.
17.
White lines, bands or ribbing across the page
18.
Replace WT Box
19.
Toner scatter or toner stain
20.
Colored lines across the page
21.
Set up your Brother machine on a wireless network.
22.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
23.
What kind of memory can I use?
24.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
25.
I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
26.
Jam Inside
27.
Reset the network settings to the factory default (video instructions).
28.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
29.
Print both sides of paper or a booklet automatically
30.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)