FAQs & Troubleshooting
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339 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3How do I clear the message "No Waste Toner"?
- 4I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 5Nothing is printed on the page or some colors are missing.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Printouts have wrinkles.
- 9Tips for copy/scanning and preventing document jams
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11How do I clear the message "Jam Duplex" from the LCD?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 14I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16The printer status is Offline or Paused.
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18Printouts have toner scatter or toner stain.
- 19Spots are printed at 75mm.
- 20How do I turn off/on the Toner Save Mode?
- 21I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 22The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 23I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 24I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 25How do I clear the message "Document Jam" from the LCD display?
- 26How do I clear the message "Jam MP Tray" from the LCD display?
- 27Can I print from DOS applications?
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29Replace the toner cartridge
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32Can I print from or scan to Android™ Smartphone?
- 33Adjust color settings by using the custom setting in the printer driver
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Can I use voice mail on the same line as my Brother machine?
- 37How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 38What is Distinctive Ring and how do I program it?
- 39What kind of memory can I use?
- 40Colored lines appear across the page.
- 41White lines or bands or ribbing appear across the page.
- 42Replace the drum unit.
- 43Colors are light or unclear on the whole page.
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 48How do I improve the color density? (Print Calibration)
- 49Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 50Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?