FAQs & Troubleshooting
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- 1Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 11Colors are light or unclear on the whole page.
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13Color around the edge of printing is incorrect.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Adjust color settings by using the custom setting in the printer driver
- 19Change the printer driver settings (Windows/macOS)
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 22How do I replace the waste toner box?
- 23The image is ghosted.
- 24How do I clear the message "No Waste Toner"?
- 25I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 32How do I clear the message "Print Unable 32" from the LCD display?
- 33I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35What is the "Station ID" and how do I set it?
- 36Replace the drum unit.
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 39When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 40The printer status is Offline or Paused.
- 41Scan and save a document in PDF format (Scan to File)
- 42I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 43Print data directly from the USB flash memory drive.
- 44Printouts have toner scatter or toner stain.
- 45ControlCenter3 displays a blank screen at startup (Windows)
- 46Delete print jobs from the print queue.
- 47Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.