FAQs & Troubleshooting
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305 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from or scan to Android™ Smartphone?
- 4How to identify your Operating System (OS).
- 5Set up your Brother machine on a wireless network.
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8The printer status is Offline or Paused.
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Wireless setup is requesting a WPS PIN to complete the setup
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Can I set my Brother machine to forward the faxes I receive to another location?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19How do I make my faxed documents lighter or darker? (Fax Contrast)
- 20How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 21When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 22What is the recommended paper?
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 30How do I clean white or black spots on printed documents?
- 31Can I confirm that the FAX was sent correctly?
- 32I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 33My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Enable the Brother machine's network interface.
- 36Use the Universal Printer Driver for PCL
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40Discover the MAC address of the Brother network card
- 41When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 42Transfer faxes to the PC when my machine has a mechanical problem
- 43What is Distinctive Ring and how do I program it?
- 44The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 45How do I factory reset the print server?
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47What driver package format is supported by my Linux distribution?
- 48Install PaperPort™ 12SE / 14SE onto Windows 10.
- 49When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.