FAQs & Troubleshooting
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307 Results
- 1The printer status is Offline or Paused.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Set up your Brother machine on a wireless network.
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6How to identify your Operating System (OS).
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13How do I factory reset the print server?
- 14Store numbers on my Brother machine for easy dialing.
- 15What driver package format is supported by my Linux distribution?
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18Use the Universal Printer Driver for PCL
- 19Can I use AirPrint with my Brother machine?
- 20How do I clean the drum unit?
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 25I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 26The paper is skewed when it's printed.
- 27Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 28When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32Can I use voice mail on the same line as my Brother machine?
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 40I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 41Configure a cover page for PC-FAX.
- 42How do I make my faxed documents lighter or darker? (Fax Contrast)
- 43Cancel a fax job waiting in my Brother machine's memory.
- 44The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 45What is Distinctive Ring and how do I program it?
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 48Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 49Replace the toner cartridge
- 50Open the Status Monitor