FAQs & Troubleshooting
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305 Results
- 51I cannot install Brother drivers on Debian 10 or later (Linux)
- 52Pre-Required Procedures (Linux)
- 53ControlCenter3 displays a blank screen at startup (Windows)
- 54I cannot save a file downloaded from the Brother support website (For Windows)
- 55Enable the Brother machine's network interface.
- 56Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 57Open the Status Monitor
- 58I cannot find some option in the Printing preferences. (For Windows)
- 59I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 60Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 61I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 62I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 63Locate files scanned with ControlCenter3 (For Windows)
- 64The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 65When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 66The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 67The paper is skewed when it's printed.
- 68Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 69When I do a broadcast, the resolution is not the same as the resolution I saved in the scan profile of a group member. Why?
- 70How do I clean the drum unit?
- 71Which E-mail packages are compatible with ControlCenter3?
- 72Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 73How do I clear the "Awaiting Redial" message?
- 74What does "COMM.ERROR" on the LCD display mean?
- 75When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 76I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 77How do I know the current network configuration?
- 78I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 79I installed scan-key-tool, but it does not work. (Linux)
- 80Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 81Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 82Send a fax
- 83How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 84Is there a Brother machine which is compatible with Mac Airport stations?
- 85Scan a document from a Windows Vista application
- 86I am having a problem receiving faxes.
- 87I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 88I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 89I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 90Configure and use the Scan Key Tool (Linux)
- 91Cannot print after a Windows 10 update (June 2020)
- 92Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 93When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 94"Offline" appears on the Status Monitor.
- 95Delete print jobs from the print queue.
- 96Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 97Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 98Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 99The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 100Change or delete an existing One Touch or Speed Dial number.