FAQs & Troubleshooting
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120 Results
- 1How do I transfer label or slip templates?
- 2The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 3How do I install/change the RD roll?
- 4How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 6I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 7How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 8How do I connect RJ printer to my computer?
- 9I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 10(Video) When I print many continuous labels, part of the label data is printed twice.
- 11P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 12How to connect to a DC power outlet (Optional)
- 13How to charge the rechargeable Li-ion battery
- 14How do I transfer label templates with P-touch Transfer Express?
- 15(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16Printing is not possible. (USB connection)
- 17I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 18How do I install the software using a USB cable? (for Windows)
- 19How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 20How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 23Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 24The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 25When I print many continuous labels, part of the label data is printed twice.
- 26How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 27How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 28What Android™ mobile application can I use?
- 29P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 30Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 31The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 32(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 33How do I uninstall the printer driver?
- 34What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 35(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 36How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 37How can I install the printer driver only? (for Windows)
- 38Which interface cable can I use?
- 39(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 40How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 41How to identify your Operating System (OS) for Windows or Mac
- 42Will my printer automatically turn itself off?
- 43How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 44When I print a long label or many labels continuously, printing suddenly stops.
- 45How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 46How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 47The printed result does not appear as expected.
- 48My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 49I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 50The printer automatically turns off when not used for a while.