FAQs & Troubleshooting
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121 Results
- 1How do I install/change the RD roll?
- 2Which interface cable can I use?
- 3Where can I find my Brother printer's serial number?
- 4The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 5The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 6What Android™ mobile application can I use?
- 7A communication error occurs when printing via serial cable (RS-232C).
- 8The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 9What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 10How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 11Can I print out the printer settings?
- 12How do I transfer templates or other data from the computer to the printer?
- 13How do I connect RJ printer to my computer?
- 14Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 15How to install Brother software on a computer not connected to the Internet
- 16(Video) When I print many continuous labels, part of the label data is printed twice.
- 17How do I install the software using a USB cable? (for Windows)
- 18P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 19The print result is blurred/white lines appear on my prints, or the print result is too dark to read and sometimes the paper cannot be fed correctly. What should I do?
- 20How to connect to a DC power outlet (Optional)
- 21How to charge the rechargeable Li-ion battery
- 22How to connect to an AC power outlet (Optional)
- 23How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 25I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 26How do I uninstall the printer driver?
- 27How to delete the registry information and files related to the printer driver
- 28Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 29(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 30The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 31(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 32How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 33I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 34How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 35(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 36How do I print vertical text? (P-touch Editor 5.0 for Windows)
- 37I cannot install the printer driver or print in Windows 11.
- 38My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 39I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 40P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 41The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 42I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 43(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44How to open the Devices and Printers window
- 45When printing from an application, the application's "Collate" setting does not work correctly.
- 46I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48When I try to print multiple pages via Bluetooth® from a Windows 8 computer, it takes a long time for the printing to start and finish.
- 49How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 50How to use the RJ Utility (for Windows)
