FAQs & Troubleshooting
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107 Results
- 1How do I connect RJ printer to my computer?
- 2The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 3How do I transfer label or slip templates?
- 4I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Printing is not possible. (USB connection)
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8A communication error occurs when printing via serial cable (RS-232C).
- 9How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 10How do I transfer label templates with P-touch Transfer Express?
- 11Which interface cable can I use?
- 12How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 13How to install Brother software on a computer not connected to the Internet
- 14How do I install/change the RD roll?
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17How to charge the rechargeable Li-ion battery
- 18How to identify the printer's firmware version
- 19I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 20Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 21Where can I find my Brother printer's serial number?
- 22I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 23The printer automatically turns off when not used for a while.
- 24What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 25How to install the rechargeable Li-ion Battery (Optional)
- 26"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 27I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 28How to identify your Operating System (OS) for Windows or Mac
- 29How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 30How to connect to a DC power outlet (Optional)
- 31Can I directly operate my printer from a self-developed application software and print a label?
- 32The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 33The driver downloaded from the website cannot be installed.
- 34The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 35Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 36How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 37What Android™ mobile application can I use?
- 38How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 39Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 40How do I transfer templates or other data from the computer to the printer?
- 41How to connect to an AC power outlet (Optional)
- 42How to delete the registry information and files related to the printer driver
- 43How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 44When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 45How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 47My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 48The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 49How to open the Devices and Printers window
- 50How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)