FAQs & Troubleshooting
How do I transfer label or slip templates?
How do I transfer label templates with P-touch Transfer Express?
How do I connect RJ printer to my computer?
Printing is not possible. (USB connection)
Which interface cable can I use?
Can I directly operate my printer from a self-developed application software and print a label?
I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
When I print many continuous labels, part of the label data is printed twice.
How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
Where can I find my Brother printer's serial number?
I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
I cannot save a file downloaded from the Brother support website (For Windows)
What Android™ mobile application can I use?
Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
How to charge the rechargeable Li-ion battery
How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
How to connect to an AC power outlet (Optional)
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
Can I print out the printer settings?
How to identify the printer's firmware version
"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
How do I install the software using a USB cable? (for Windows)
How do I create a label using a template? (P-touch Editor 5.x for Windows)
How do I create a label using a template? (P-touch Editor 5.0 for Windows)
How to identify your Operating System (OS) for Windows or Mac
How do I install/change the RD roll?
How do I create an Address Label? (P-touch Editor 5.0 for Windows)