FAQs & Troubleshooting
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338 Results
- 1What is Brother iPrint&Scan?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4White spots or hollow print appears.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 9Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 15Can I print from or scan to Android™ Smartphone?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17The image is ghosted.
- 18Nothing is printed on the page or some colors are missing.
- 19Scan from the Brother iPrint&Scan application using Windows Phone.
- 20I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 21The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 22Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 23Change the printer driver settings (Windows/macOS)
- 24How do I improve the color density? (Print Calibration)
- 25Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 26How do I clear the message "Jam Rear" from the LCD display?
- 27Confirm that a FAX I sent was received correctly
- 28What is the "Station ID" and how do I set it?
- 29How do I install the Optional Tray Unit?
- 30How do I install additional memory?
- 31Pre-Required Procedures (Linux)
- 32Tips for copy/scanning and preventing document jams
- 33My Brother machine misfeeds paper.
- 34Spots are printed at 75mm.
- 35Configure and use PC-FAX (CUPS) (Linux)
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 38The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41How do I clear the message "Jam MP Tray" from the LCD display?
- 42When receiving a a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44What is the recommended paper?
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46Firewall port requirements of the Scan Key Tool (Linux)
- 47When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 48What are supported file formats for the direct print feature?
- 49When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)