FAQs & Troubleshooting
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340 Results
- 1Tips for copy/scanning and preventing document jams
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7What is Brother iPrint&Scan?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12How do I turn off/on the Toner Save Mode?
- 13Replace the drum unit.
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 16Printouts have toner scatter or toner stain.
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19The image is ghosted.
- 20ControlCenter3 displays a blank screen at startup (Windows)
- 21Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 22Can I print from or scan to Android™ Smartphone?
- 23I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 24I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 25What is Distinctive Ring and how do I program it?
- 26I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 27Scan and save a document in PDF format (Scan to File)
- 28Colored lines appear across the page.
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30Cannot print after a Windows 10 update (June 2020)
- 31How to identify your Operating System (OS).
- 32How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34What driver package format is supported by my Linux distribution?
- 35Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 39Can I use voice mail on the same line as my Brother machine?
- 40I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 41Is my Brother machine compatible with Windows Vista?
- 42When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 43How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 44What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46Replace the toner cartridge
- 47Nothing is printed on the page or some colors are missing.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.