FAQs & Troubleshooting
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222 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 3Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 4I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 5How to identify your Operating System (OS).
- 6I'm using Macintosh®. What are the settings in the Scanner window used for?
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 9The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 10When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 11Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 12How do I improve the copy or fax quality?
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14Scan a document in Mac OS X 10.6.
- 15When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 16Cannot print after a Windows 10 update (June 2020)
- 17How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 18Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 19Scan a document in Mac OS X 10.7.
- 20What is a "Generic PCL Driver"?
- 21What can happen if the wrong paper is used in your machine.
- 22I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 23How do I install additional memory?
- 24Replace the toner cartridge.
- 25The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 26Can I print from or scan to Android™ Smartphone?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Does NC-2200w work with Windows Vista?
- 30I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 31I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 32Configure and use PC-FAX (CUPS) (Linux)
- 33I want to print using CUPS while keeping SELinux enabled. (Linux)
- 34The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 35I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36The paper is skewed when it's printed.
- 37I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 38I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 39When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 40When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 41How do I configure fax forward to e-mail?
- 42When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 43The Interface of the Control Center has changed suddenly. Why?
- 44I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 45When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 46The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 47I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 48Why doesn't the machine answer when receiving a call?
- 49Can I confirm that the FAX was sent correctly?
- 50How do I clear the "Awaiting Redial" message?