FAQs & Troubleshooting
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62 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Cannot find the scanner (Error Code 2019: Initialization Failed)
- 3Paper suitable for scanning
- 4The scan quality is poor.
- 5How to identify your Operating System (OS).
- 6Calibrate your scanner.
- 7Change the image settings. (Using DSmobileCapture)
- 8When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 9Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 10Colors in the scanned image are dark.
- 11The scan speed is too slow.
- 12Operation system return error
- 13What driver package format is supported by my Linux distribution?
- 14My scanner gets warm.
- 15Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 16Change the paper settings. (Using DSmobileCapture)
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 20Loading the Carrier Sheet.
- 21OCR feature does not work.
- 22My scanner is connected but it will not feed my document or do anything else.
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26I do not have or lost the black and white calibration sheet.
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 29My scanned image is missing.
- 30Clean the inside of the machine.
- 31Install Presto!® BizCard® onto Windows 10.
- 32Check the firmware version.
- 33My computer does not recognize the scanner when it is connected via the USB cable.
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Scan using XSane or GIMP (Linux)
- 36The scanned documents are put into the incorrect order. (macOS)
- 37Command List of brscan. (Linux)
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39Install PaperPort™ 12SE onto Windows 10.
- 40I cannot install the scanner drivers.
- 41Calibration failed. Please reboot the machine.
- 42Uninstall the scanner drivers (OS X 10.10 or greater).
- 43Uninstall the scanner driver (Windows).
- 44Pre-Required Procedures (Linux)
- 45Windows 10 Support Information
- 46Uninstall the Button Manager (Windows).
- 47The file size is too large.
- 48The scanned image is skewed.
- 49My scanner does not turn on.
- 50Driver busy