FAQs & Troubleshooting
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141 Results
- 1Replace Drum
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Delete print jobs from the print queue.
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-xxxxxxxx) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Jam Tray
- 7Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 8No Drum
- 9No Toner
- 10What driver package format is supported by my Linux distribution?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Jam Inside
- 14Replace Toner
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16I want to print using CUPS while keeping SELinux enabled. (Linux)
- 17Scan a document using Brother iPrint&Scan. (macOS only)
- 18When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 19Open the Control Panel (For Windows)
- 20I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 21Unable to Scan / Scan Unable
- 22TONER ENDED
- 23The printer status is Offline or Paused.
- 24Why doesn't my Brother machine have a dial tone?
- 25Cover is Open
- 26Confirm that a FAX I sent was received correctly.
- 27Uninstall the Brother Software and Drivers (Windows)
- 28I cannot install Brother drivers on Debian 10 (Linux)
- 29"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 30How to identify your Operating System (OS).
- 31Can I print from or scan to Android™ Smartphone?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Change the printer driver settings (Windows/macOS)
- 34Document Jam
- 35Turn the Toner Save mode on or off
- 36I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 41Important points for specifying the scan area (Linux)
- 42Uninstall printer drivers (Linux)
- 43Windows 10 Support Information
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Can I use AirPrint with my Brother machine?
- 46Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 47Select Receive mode.
- 48Send a PC-FAX
- 49Fuser Error or Self-Diagnostic
- 50Cartridge Error
