FAQs & Troubleshooting
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146 Results
- 1Jam Inside
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I use non-Brother or third party supplies with the Brother machine?
- 4Confirm that a FAX I sent was received correctly.
- 5Turn the Toner Save mode on or off
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7No Toner
- 8The printer status is Offline or Paused.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 11Replace Drum
- 12Faint
- 13Delete print jobs from the print queue.
- 14I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 15No Drum
- 16No Paper
- 17Drum End Soon
- 18Can I use AirPrint with my Brother machine?
- 19Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 20Can I print from or scan to Android™ Smartphone?
- 21Cartridge Error
- 22Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 23Wrong Paper Type
- 24Drum !
- 25Out of Memory
- 26Jam Tray
- 27I am experiencing problems sending a fax.
- 28Black lines down the page
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30Receive faxes on the computer for Windows (PC-FAX Receive)
- 31Verify if the Brother machine has a dial tone
- 32When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 33Scan using XSane or GIMP (Linux)
- 34A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 35How to identify your Operating System (OS).
- 36What is Toner Continue Mode?
- 37Select Receive mode.
- 38Fuser Error or Self-Diagnostic
- 39What driver package format is supported by my Linux distribution?
- 40Large characters are printed incorrectly. (Linux)
- 41Command List of brscan. (Linux)
- 42Print command (cupswrapper) (Linux)
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45Document Jam
- 46I am having a problem receiving faxes.
- 47Uninstall the Brother Software and Drivers (Windows)
- 48Replace Toner
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
