The Cartridge Error message appears if the drum unit and toner cartridge assembly is not installed correctly.
Follow the steps below to clear the Cartridge Error message.
- Open the scanner cover. The pull-arm (1) on the left side of the machine will lock. Open the top cover.
- Slowly take out the drum unit and toner cartridge assembly.
- Put the drum unit and toner cartridge assembly back into the machine again.
- Close the top cover. After pulling the pull-arm (1) on the left side of the machine down, close the scanner cover using both hands.
Verify you are using a genuine Brother toner cartridge. Use only a genuine Brother Original drum unit and genuine Brother Original toner cartridge.
If the problem continues, call your dealer or Brother customer Service.