FAQs & Troubleshooting
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64 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2What is Brother iPrint&Scan?
- 3Load Standard Size Document
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5Use the Output Guide
- 6Load Documents
- 7Load Non-standard Size Document
- 8When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Load a Plastic Card
- 11How to identify your Operating System (OS).
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What is Remote Setup?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Acceptable Documents
- 16Scanning and Other Problems
- 17Document Jam
- 18(Video) Calibrate Your Brother Machine
- 19Your Scanner Cannot Be Detected on the Network During Installation
- 20Reset Your Brother Machine
- 21What driver package format is supported by my Linux distribution?
- 22Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24I do not have or lost the black and white calibration sheet.
- 25Important points you need to confirm before configuring your Brother machine for a wireless network.
- 26Uninstall the drivers. (macOS 13 or greater)
- 27What is the default password for my Brother machine?
- 28Calibrate Your Brother Machine
- 29Discover the MAC address of the Brother network card.
- 30Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 31Change the General Settings Using Remote Setup
- 32Clean the Scanner and Rollers
- 33Uninstall the Brother Software and Drivers (Windows)
- 34Where can I download Brother iPrint&Scan application for Mac?
- 35Delete a network scanner entry. (Linux)
- 36If You Want to Check that Your Network Devices are Working Correctly
- 37Access Web Based Management
- 38Check the Serial Number
- 39Important points for specifying the scan area (Linux)
- 40Install your Brother machine's software from Full Driver Package. (Windows)
- 41Set Up the Brother Machine Using Remote Setup (Windows)
- 42Check the IP Address of Network Devices
- 43Reset Network Settings on the Machine
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45Configure the Scan to Email Feature (Linux)
- 46Update the Driver or Firmware for your Brother machine
- 47Set Up the Brother Machine Using Remote Setup (Mac)
- 48Check the firmware version.
- 49Scanning with a mobile device
- 50Error and Maintenance Indications