FAQs & Troubleshooting
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232 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Scan and save a document in PDF format (Scan to File)
- 4Can I print from or scan to Android™ Smartphone?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8What driver package format is supported by my Linux distribution?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10How do I know which side up my photo paper should be in the tray?
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12How do I clear Machine Error 46?
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 15I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 16Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 17Delete print jobs from the print queue.
- 18The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21The edge of glossy paper is smudged.
- 22Change the printer driver settings (Windows/macOS)
- 23The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 24In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 25When I print, the pages are smudged with ink. What should I do?
- 26Set the date and time
- 27I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 28Scan a document in Mac OS X 10.6.
- 29Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34The printer status is Offline or Paused.
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 37Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 38Where can I get FaceFilter Studio and what can I do with this application?
- 39I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41Scan using XSane or GIMP (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 46Locate files scanned with ControlCenter3 (For Windows)
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49Create or view a XML Paper Specification document
- 50I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.