FAQs & Troubleshooting
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232 Results
- 51When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 52Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 53Uninstall the drivers. (Mac OS X 10.5)
- 54How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 55I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 56Open the Status Monitor
- 57I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 58Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 59Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 60I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 61Where can I get FaceFilter Studio and what can I do with this application?
- 62One or more of my colors are not printing (blank). What can I do?
- 63Scan a document in Windows 8 and Windows 10.
- 64Where is the USB port on the machine?
- 65I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 66I cannot install the driver when using the Driver Install Tool. (Linux)
- 67"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 68The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 69How do I print envelopes?
- 70I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 71Configure the Scan to Email Feature (Linux)
- 72Configure and use the Scan Key Tool (Linux)
- 73I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 74Open the "Scanners and Cameras" and Properties.
- 75What is the Network Shared printing?
- 76When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 77I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 78I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 79I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 80Is my Brother machine compatible with Windows Vista?
- 81Glossy Paper does not feed correctly. What can I do?
- 82When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 83What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 84Install the built-in drivers (For Windows 8 and Windows 10)
- 85The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 86Windows 7 Support Information
- 87Create or view a XML Paper Specification document
- 88How do I clear the message "INK EMPTY" from the display?
- 89Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 90I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 91I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 92Cannot print after a Windows 10 update (June 2020)
- 93The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 94Paper size settings are unavailable when I print from OpenOffice (Linux)
- 95I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 96I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 97Important points for specifying the scan area (Linux)
- 98Install Presto!® PageManager® onto Windows 10.
- 99Download a file from the "Downloads" section and save it to Windows 8 computer.
- 100I cannot make borderless prints.