FAQs & Troubleshooting
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214 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Paper Jam
- 3Replace Ink
- 4How do I know which side up my photo paper should be in the tray?
- 5The printer status is Offline or Paused.
- 6Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 7How do I load envelopes into my machine?
- 8Delete print jobs from the print queue.
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10How to identify your Operating System (OS).
- 11When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Change the printer driver settings (Windows/macOS)
- 15Scan and save a document in PDF format (Scan to File)
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20Can I use AirPrint with my Brother machine?
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24Which E-mail packages are compatible with ControlCenter3?
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 28Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 29What driver package format is supported by my Linux distribution?
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32Uninstall the Brother Software and Drivers (Windows)
- 33I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 34Open the Status Monitor
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36How do I clear the message "Cannot Detect" from the display?
- 37Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 38Where can I get FaceFilter Studio and what can I do with this application?
- 39When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 40I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 41Where is the USB port on the machine?
- 42Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 43Open the "Scanners and Cameras" and Properties.
- 44The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48Locate files scanned with ControlCenter2 (For Macintosh)
- 49Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 50Is my Brother machine compatible with Windows Vista?