FAQs & Troubleshooting
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DCP-385C
215 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
How do I know which side up my photo paper should be in the tray?
3.
Scan and save a document in PDF format (Scan to File)
4.
Paper Jam
5.
Can I print from and scan to iPhone, iPod touch and iPad?
6.
How do I load envelopes into my machine?
7.
Scan multiple pages into one file instead of each scan being saved as a separate file.
8.
Replace Ink
9.
One or more of my colors are not printing (blank). What can I do?
10.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
11.
Can I print from or scan to Android™ Smartphone?
12.
Delete print jobs from the print queue.
13.
Which E-mail packages are compatible with ControlCenter3?
14.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
15.
Where is the USB port on the machine?
16.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
17.
What driver package format is supported by my Linux distribution?
18.
I cannot find some option in the Printing preferences. (For Windows)
19.
Locate files scanned with ControlCenter3 (For Windows)
20.
Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
21.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
22.
I'm using Macintosh. What is the PreScan option used for?
23.
How do I clear the message "Cannot Detect" from the display?
24.
In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
25.
Improve poor print quality.
26.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
27.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
28.
The edge of glossy paper is smudged.
29.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
30.
Configure or change the settings of the ControlCenter 2 or 3 scanning options