FAQs & Troubleshooting
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214 Results
- 51The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 52I cannot remove red-eye.
- 53Create or view a XML Paper Specification document
- 54Improve poor print quality.
- 55Pre-Required Procedures (Linux)
- 56I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 57Install Presto!® PageManager® onto Windows 10.
- 58Install PaperPort™ 12SE / 14SE onto Windows 10.
- 59Delete print jobs from the print queue.
- 60Is my Brother machine compatible with third party print servers?
- 61Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 62Where can I get FaceFilter Studio and what can I do with this application?
- 63When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 64When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 65Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 66Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 67I'm using Macintosh. What is the PreScan option used for?
- 68I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 69Uninstall Scan-key-tool. (Linux)
- 70"Offline" appears on the Status Monitor.
- 71Open the Status Monitor
- 72The ink cartridges run out very quickly. Is there any reason for that?
- 73In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 74How do I clear the message "Unable to..." or "... Unable" ?
- 75Set the date and time
- 76The LCD displays an error code (number). What does it mean?
- 77Cannot print after a Windows 10 update (June 2020)
- 78Command List of brscan. (Linux)
- 79How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 80I am unable to print from a client PC to a printer on a print server. (Linux)
- 81Install BookScan & Whiteboard Suite onto Windows 10.
- 82Windows 10 Support Information
- 83I cannot find some option in the Printing preferences. (For Windows)
- 84Windows 7 Support Information
- 85I cannot scan via USB. (Mac OS X)
- 86When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 87Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 88How do I make copies using my Brother machine?
- 89When I print photos, the color quality is not good.
- 90I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 91The print speed is very slow when I use XML Paper Specification Printer Driver.
- 92When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 93I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 94Can third party ink be used to refill the ink cartridges?
- 95The keys on the control panel do not respond.
- 96Where can I find my Brother machine's serial number?
- 97Where do I find manuals for my Brother machine?
- 98Uninstall the Brother Software and Drivers (Windows)
- 99Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 100Images of the thumbnail page from the media (memory) card won't print.