FAQs & Troubleshooting
Latest |
191 Results
- 128/02/2024Uninstall the drivers. (macOS 13 or greater)
- 214/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 314/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 431/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 510/01/2024Turn the Toner Save mode on or off
- 617/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 710/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 827/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 908/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1001/06/2023Delete print jobs from the print queue.
- 1116/05/2023I cannot print from my computer via USB.
- 1219/04/2023I cannot install the Brother printer driver (macOS 11 or later)
- 1310/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1407/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1507/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1627/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1727/03/2023Change the printer driver settings (Windows/macOS)
- 1827/03/2023The printer status is Offline or Paused.
- 1917/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2017/03/2023I can print but cannot scan via network. (For Windows)
- 2117/03/2023Open the "Scanners and Cameras" and Properties.
- 2215/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2314/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2414/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 2514/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2614/02/2023Scan a document in Windows 8 and Windows 10.
- 2714/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2819/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2919/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3013/12/2022How to identify your Operating System (OS).
- 3107/11/2022Access Web Based Management
- 3226/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3301/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 3401/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 3530/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3622/08/2022Configure the Scan to Email Feature (Linux)
- 3710/08/2022A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 3809/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3926/07/2022Configure and use the Scan Key Tool (Linux)
- 4030/06/2022I can print but cannot scan via network. (For Mac)
- 4123/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4209/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4320/04/2022Uninstall the Brother Software and Drivers (Windows)
- 4414/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4511/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 4607/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4701/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4824/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 4924/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 5017/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)