FAQs & Troubleshooting
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108 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4Can not scan a long document.
- 5The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7Your Scanner Cannot Be Detected on the Network During Installation
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Replace Pick up roller
- 10Configuring frequently-used scan settings on your computer.
- 11Document Jam
- 12"Multifeed detection" or "Multifeed Detection Error"
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Can I print from or scan to Android™ Smartphone?
- 15When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 16Duplex (two-sided) scan
- 17When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19Enable the Brother machine's network interface.
- 20Configuring frequently-used scan settings on your Brother machine.
- 21Wireless LAN Error Codes
- 22Reset the Scheduled maintenance counter
- 23Replace Reverse Roller
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 26Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28The LCD displays an error code when I use Web icon (Brother Web Connect).
- 29What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 31Discover the MAC address of the Brother network card
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35If You Want to Check that Your Network Devices are Working Correctly
- 36The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 37Load Documents
- 38What is Brother Web Connect?
- 39Reset the network settings to the factory default.
- 40What is the default password for my Brother machine?
- 41If You Cannot Complete the Wireless Network Setup Configuration
- 42Set up your Brother machine on a wireless network.
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Paper suitable for scanning
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46Scan and save a document in PDF format for Windows (Scan to File)
- 47Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 48Check your machine's IP Address or Node Name
- 49The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)