FAQs & Troubleshooting
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111 Results
- 51I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 52Out of Memory
- 53The scanning speed is slow when scanning from my machine. (Windows)
- 54Update the Driver or Firmware for your Brother machine
- 55Open the "Scanners and Cameras" and Properties.
- 56Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 57The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 58Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 59The scan result of thick documents is enlarged or its bottom part is cut off.
- 60Changing scan settings in ControlCenter.
- 61Check the firmware version.
- 62How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 63I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 64Unable to Scan XX
- 65I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 66I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 67Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 68Your Brother Machine Cannot Scan over the Network
- 69Set up your Brother machine on a wireless network.
- 70Install PaperPort™ 12SE / 14SE (Windows)
- 71On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 72Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 73Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 74Reset the network settings to the factory default.
- 75Change the brscan5 scan settings using XSane (Linux)
- 76Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 77I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 78The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 79Scan and save a document in PDF format for Windows (Scan to File)
- 80Check your machine's IP Address or Node Name
- 81The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 82I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 83I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 84If You Cannot Complete the Wireless Network Setup Configuration
- 85The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
- 86Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 87Scan and save documents to the Android™ mobile devices using my Brother machine.
- 88I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 89"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 90What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 91My scanned image is missing.
- 92Open the Control Panel (For Windows)
- 93Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 94Setting up the Web icon (Brother Web Connect) function.
- 95A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 96Important points you need to confirm before configuring your Brother machine for a wireless network.
- 97Scan a document in Windows 8 and Windows 10.
- 98Clean the scanner
- 99Uninstall the Brother Software and Drivers (Windows)
- 100A gray line or margin appears on the side of the scanned document.