FAQs & Troubleshooting
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346 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2REPLACE DRUM
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Replace Toner
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7MANUAL FEED
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Faint
- 10Combine multiple scanned documents into a single file with PaperPort™
- 11Curled or wavy
- 12Page skewed
- 13How to identify your Operating System (OS).
- 14Change the printer driver settings (Windows/macOS)
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 18When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 19I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 20I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23Check Connection
- 24White lines down the page
- 25Reset the network settings to the factory default (video instructions).
- 26Hollow print
- 27What is Toner Continue Mode?
- 28What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29Cover is Open
- 30Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32When printing with monochrome laser printer, the print position shifts. (Linux)
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35Pre-Required Procedures (Linux)
- 36Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38Print a web page from iPrint&Scan when using an Android™ mobile device.
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40The printer status is Offline or Paused.
- 41Print both sides of paper or a booklet automatically
- 42Toner Low or Prepare New Toner Cartridge
- 43Toner specks
- 44Gray background
- 45Reset the network settings to the factory default
- 46Reset the network settings to the factory default (video instructions available)
- 47Set up your Brother machine on a wireless network.
- 48I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 49I cannot print using my Brother machine on a wireless network (Mac)
- 50Open the Control Panel (For Windows)