FAQs & Troubleshooting
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348 Results
- 1REPLACE DRUM
- 2Can I print from or scan to Android™ Smartphone?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Page skewed
- 5When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8What is Brother iPrint&Scan?
- 9Check Connection
- 10Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14Toner Low or Prepare New Toner Cartridge
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17The printer status is Offline or Paused.
- 18Document Jam
- 19Turn the Toner Save mode on or off
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22Curled (video instructions available)
- 23Pre-Required Procedures (Linux)
- 24I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 26Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 27MANUAL FEED
- 28Size mismatch
- 29Poor fixing
- 30JAM TRAY 1
- 31Black toner marks across the page
- 32Reset the network settings to the factory default (video instructions available)
- 33Ghost
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 36Curled
- 37Store numbers on my Brother machine for easy dialing from the PC.
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40Toner specks
- 41Black lines down the page
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43I cannot start ControlCenter4.
- 44Print both sides of paper or a booklet automatically
- 45Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 46Print on envelopes, labels, or thick paper from the manual feed slot.
- 47Print the Network Configuration List
- 48Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50What driver package format is supported by my Linux distribution?