FAQs & Troubleshooting
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92 Results
- 1Check the firmware version.
- 2Replace Parts
- 3Load Documents
- 4Configuring frequently-used scan settings on your Brother machine.
- 5Multifeed
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Unusable Device
- 8Changing scan settings in ControlCenter.
- 9Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11My Brother machine sound level is high while scanning documents.
- 12The LCD displays an error code when I use Web icon (Brother Web Connect).
- 13What is Brother Web Connect?
- 14Reset the network settings to the factory default.
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16Scan and save documents to the Android™ mobile devices using my Brother machine.
- 17Replace Roller
- 18Replace Pad
- 19I cannot connect my machine to the wireless network.
- 20I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 21Document Jam
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 26Paper suitable for scanning
- 27Clean the Separation Pad
- 28Unable to Scan XX
- 29Discover the MAC address of the Brother network card
- 30Cover is Open
- 31Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 32When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 33Open the Control Panel (For Windows)
- 34Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 35Important points you need to confirm before configuring your Brother machine for a wireless network.
- 36Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 37I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 38Check your machine's IP Address or Node Name
- 39The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 40I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 41"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 42"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 45I get a TS error when trying to scan on a wireless network.
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47Easy Scan to E-mail
- 48When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 49Install PaperPort™ 12SE onto Windows 10.
- 50Install Presto!® BizCard® onto Windows 10.
