FAQs & Troubleshooting
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92 Results
- 51Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 52The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 53"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 54I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 55My Brother machine sound level is high while scanning documents.
- 56The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 57Setting up the Web icon (Brother Web Connect) function.
- 58A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 59I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 60I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 61When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 62Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 63I get a TS error when trying to scan on a wireless network.
- 64Install PaperPort™ 12SE onto Windows 10.
- 65Install Presto!® BizCard® onto Windows 10.
- 66Check the firmware version.
- 67Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 68Verify the Brother machine connected to the Wired Network (For Macintosh)
- 69Open the "Scanners and Cameras" and Properties.
- 70Clean the Pick-up Roller
- 71Check your machine's IP Address or Node Name
- 72I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 73I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 74Verify the Brother machine connected to the Wireless Network (For Windows)
- 75Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 76Clean the Separation Pad
- 77Discover the MAC address of the Brother network card
- 78Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 79Scan and save a document in PDF format for Windows (Scan to File)
- 80Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 81In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 82Windows 10 Support Information
- 83On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 84I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 85I cannot scan from my computer via network. (For Macintosh)
- 86Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 87Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 88Scan a document in Windows 8 and Windows 10.
- 89Clean the scanner
- 90Verify the Brother machine connected to the Wired Network (For Windows)
- 91Scan and save documents to the Android™ mobile devices using my Brother machine.
- 92Important points you need to confirm before configuring your Brother machine for a wireless network.