Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater

The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)

"ControlCenter needs to be updated." - macOS 10.15 Catalina

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

My Brother machine sound level is high while scanning documents.

The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.

Setting up the Web icon (Brother Web Connect) function.

A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.

I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.

I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.

When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?

Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)

I get a TS error when trying to scan on a wireless network.

Install PaperPort™ 12SE onto Windows 10.

Install Presto!® BizCard® onto Windows 10.

Check the firmware version.

Verify the Brother machine connected to the Wireless Network (For Macintosh)

Verify the Brother machine connected to the Wired Network (For Macintosh)

Open the "Scanners and Cameras" and Properties.

Clean the Pick-up Roller

Check your machine's IP Address or Node Name

I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)

I cannot install the Brother printer driver (macOS 10.15 or earlier)

Verify the Brother machine connected to the Wireless Network (For Windows)

Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?

Clean the Separation Pad

Discover the MAC address of the Brother network card

Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows

Scan and save a document in PDF format for Windows (Scan to File)

Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)

In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?

Windows 10 Support Information

On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.

I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)

I cannot scan from my computer via network. (For Macintosh)

Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)

Scan a document in OS X 10.8/macOS 10.12 - 10.15.

Scan a document in Windows 8 and Windows 10.

Clean the scanner

Verify the Brother machine connected to the Wired Network (For Windows)

Scan and save documents to the Android™ mobile devices using my Brother machine.

Important points you need to confirm before configuring your Brother machine for a wireless network.