FAQs & Troubleshooting
 |
Popular |
60 Results
- 1When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 2Multifeed
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5My Brother machine sound level is high while scanning documents.
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Document Jam
- 9I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 10How to identify your Operating System (OS).
- 11Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 12Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 13Scan Unable
- 14Unusable Device
- 15Cover is Open
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Duplex (two-sided) scan
- 19Can I scan to an Android™ Smartphone?
- 20"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 21Install Presto!® BizCard® onto Windows 10.
- 22Load Documents
- 23Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 24Machine Error
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Out of Memory
- 27What do the LED indications mean?
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 30Windows 10 Support Information
- 31In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 32I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 33Install PaperPort™ 12SE onto Windows 10.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Configuring frequently-used scan settings on your computer.
- 36Changing scan settings in ControlCenter.
- 37Check the firmware version.
- 38How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 39Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41Open the Control Panel (For Windows)
- 42The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 43How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 44Open the "Scanners and Cameras" and Properties.
- 45Paper suitable for scanning
- 46Clean the Separation Pad
- 47Replace Roller
- 48Replace Pad
- 49I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
