FAQs & Troubleshooting
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60 Results
- 1Configuring frequently-used scan settings on your computer.
- 2Replace Roller
- 3Load Documents
- 4Can I scan to an Android™ Smartphone?
- 5Changing scan settings in ControlCenter.
- 6My Brother machine sound level is high while scanning documents.
- 7The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 8Paper suitable for scanning
- 9How to identify your Operating System (OS).
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Replace Pad
- 13Duplex (two-sided) scan
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Out of Memory
- 16"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 17I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 18Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 19When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 20Multifeed
- 21Replace Parts
- 22When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 23"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 24What do the LED indications mean?
- 25Check the firmware version.
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 29Scan Unable
- 30Clean the Pick-up Roller
- 31Cover is Open
- 32Windows 10 Support Information
- 33How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 34Document Jam
- 35I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 36Install Presto!® BizCard® onto Windows 10.
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Machine Error
- 40Clean the Separation Pad
- 41I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 42Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 43Scan and save a document in PDF format for Windows (Scan to File)
- 44Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 45Clean the scanner
- 46Uninstall the Brother Software and Drivers (Windows)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49Install PaperPort™ 12SE onto Windows 10.
- 50Open the Control Panel (For Windows)