FAQs & Troubleshooting
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240 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Ink
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Paper Jam
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7The scanner cover support has come off. (With Video Instructions)
- 8Set up your Brother machine on a wireless network.
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Cannot Detect Ink Volume
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14How to identify your Operating System (OS).
- 15The printer status is Offline or Paused.
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17Improve poor print quality.
- 18What driver package format is supported by my Linux distribution?
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Unable to Print XX
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24One or more of my colors are not printing (blank).
- 25Load envelopes
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27How do I know which side up my photo paper should be in the tray?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Printing/ Scanning with a mobile device
- 30Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 31Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33Cannot print after a Windows 10 update (June 2020)
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36What is the BRAdmin Professional software used for?
- 37I can print but cannot scan via network. (For Windows)
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46Cover is Open
- 47Load paper in the paper tray
- 48After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50Print using only the black ink cartridge when the Color cartridges have run out.