FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 09/26/2022
  • ID: faqh00101640_000

[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available

This button is disabled.

img01
 

Cause

Registration of the machine with the Artspira app has not been completed.
 

Solution

Start Artspira.
Log in and select the [Machine Settings] on the upper right of Home.
Complete your machine setting.

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If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

SDX125, SDX125e, SDX125e Titanium, SDX125i, SDX125TS, SDX135PRO, SDX225, SDX225F, SDX230D, SDX230Di, SDX230DX, SDX325, SDX330D, SDX85, SDX85C, SDX85M, SDX85S

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