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FAQs & Troubleshooting |
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- 111/26/2024[Embroidery machine users] How to retrieve the data transferred from Artspira
- 211/07/2024I cannot log in even after entering my CanvasWorkspaceID and password for Artspira
- 311/07/2024What should I do if I forgot my CanvasWorkspaceID and password for Artspira?
- 409/26/2022Data cannot be saved to a USB flash drive
- 509/26/2022Data cannot be saved to the machine
- 609/26/2022The pattern transferred from the Artspira app does not appear on the screen of the machine
- 709/26/2022[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available
- 809/26/2022[My Connection function users] The login ID displayed in the machine's settings screen is different from the CanvasWorkspace ID
- 909/26/2022[Cutting machine users] The login ID displayed in the machine's settings screen (ID of "Machine Registration screen") is different from the CanvasWorkspace ID
- 1009/26/2022With the Drawing tool, the data drawn at the edges in the area is embroidered in the center when embroidering. I want to embroider at the expected position.
- 1109/26/2022The thread may break or come undone
- 1209/26/2022Why are the lines sewn together even though they are drawn apart?
- 1309/26/2022The shape of the drawn line is deformed or the drawn line disappears
- 1409/26/2022I cannot verify even if I enter the correct PIN code
- 1509/26/2022I registered with Artspira, but the email/PIN (for account) did not arrive