"The mat cannot be recognized. The mat will unload."
message appearing on the LCD. What does it mean?

  • A mat that cannot be recognized has been inserted. If a mat designed specifically for this machine is not being used, use the specially designed mat.
  • Clean the dotted marks at the edge of the mat and their surrounding area.


  • Clean the scanner glass.

    For details, see  “Cleaning the scanner glass”.


If the mat is still not recognized, replace the mat with a new one.
If the problem persists, contact the retailer who sold you this machine or the nearest authorized service center.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

CM100DM, CM250, CM350, CM350e, CM350H, CM350R, CM550DX/ CM550, CM650W, CM650WX

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