FAQs & Troubleshooting

FAQs & Troubleshooting

Jam 2-sided

If a paper jam occurs inside the duplex unit, follow the steps below.

  1. Pull the paper tray completely out of the machine.

      Pull Paper Tray
  2. Make sure that the jammed paper does not remain inside the machine.

      Make Sure Inside
  3. If paper is not caught inside the machine, check underneath the paper tray.

      Underneath Paper Tray
  4. If the paper is not caught in the paper tray, open the back cover.

      Open Back Cover
  5. Use both hands to pull out the jammed paper slowly.

      Pull Out Jammed Paper
  6. Close the back cover until it locks in the closed position.
  7. Put the paper tray back in the machine.

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If you need further assistance, please contact Brother customer service:

Related Models

HL-L8250CDN, HL-L8350CDW

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